Privacy Policy
At R U GOOD?, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website, platform, and SMS-based safety services.
Information We Collect
We may collect the following information when you use our services:
- Full name
- Phone number
- Email address
- Timezone and location-related preferences
- Emergency contact information
- Safety check-in responses and history
- Account activity and support communications
We only collect information necessary to provide and improve our services.
How We Use Your Information
Your information may be used to:
- Manage and automate safety check-ins
- Send SMS reminders, alerts, and notifications
- Trigger emergency escalation workflows
- Provide customer support and account assistance
- Improve platform functionality and user experience
- Maintain account security and service reliability
SMS Communications
By providing your phone number and opting in through our website or platform, you consent to receive SMS messages from R U GOOD? related to:
- Safety check-ins
- Emergency alerts
- Account notifications
- Customer care communications
- Service-related updates
Message frequency varies and may include recurring daily check-in messages. Message and data rates may apply.
You may opt out of SMS communications at any time by replying STOP to any message. For assistance, reply HELP or contact our support team directly.
Consent to receive SMS messages is not a condition of purchase.
Sharing of Information
We do not sell, rent, or share your personal information with third parties for marketing or promotional purposes.
Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
We may share limited information with trusted service providers only as necessary to operate our platform and deliver services, including providers for:
- SMS delivery
- Cloud hosting
- Payment processing
- Analytics
- Customer support
- Authentication and security
These providers are contractually obligated to protect your information and use it only for authorized business purposes.
Data Security
We implement industry-standard administrative, technical, and physical safeguards to protect your personal information against unauthorized access, disclosure, alteration, or destruction.
Security measures may include:
- Encrypted data storage
- Secure servers and infrastructure
- Access controls and authentication
- Ongoing monitoring and security updates
While we take reasonable precautions to protect your information, no method of electronic transmission or storage is completely secure.
Your Rights
You may request to:
- Access your personal information
- Correct inaccurate information
- Update your account details
- Delete your personal data
- Withdraw consent for communications
To exercise these rights, please contact us using the information below.
Third-Party Services
Our platform may integrate with trusted third-party services for operational purposes, including messaging delivery, analytics, authentication, scheduling, and payment processing.
These services only receive the minimum information necessary to perform their functions and are required to maintain appropriate security standards.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect service improvements, legal requirements, or operational changes. Updates will be posted on this page with the revised effective date.
Continued use of our services after changes become effective constitutes acceptance of the updated policy.
Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact us:
R U GOOD?
Website: rugood.io
Email: support@rugood.io